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Website updated July 2017

How To Book Tickets

 
ONLINE
www.heverfestival-tickets.co.uk
For secure online booking for all Festival shows, available 24 hours a day, visit our ticketing website. Choose to receive tickets by post, or print Etickets. Please note we are unable to accept Etickets presented on handheld devices at the Theatre, the tickets must be printed.
Online Booking for Festival Friends opens Monday 27th February, and for general booking from Monday 27th March.

BY PHONE
Theatre Box Office 01732 866114
Telephone bookings are accepted Monday-Friday, 9.30am-5pm. The Box Office is open from Monday 6th March for priority booking by phone; and Monday 27th March for general booking.

IN PERSON
Performance evenings only
The Ticket Office located by the Theatre is open on performance days for ticket collections and sales. It opens from 6.30pm for evening performances, and from 1.45pm for Matinées. However we do advise checking availability of tickets before arriving at the venue.


BOOKING FEES
There is a total booking fee of £3 per order placed by telephone through the Theatre Box Office.
There is an online booking fee of 7% of the total order value for tickets booked online.
All ticket prices include VAT at the current rate.


GROUP BOOKING
There is a discount of 10% for groups booking 20 seats or more for a single performance. Group tickets must be booked by telephone through the Theatre Box Office, not online. If booked before 14th April, a deposit of 25% will be accepted to hold the seats with the balance due 6 weeks after the booking was made.
Only one discount can be applied to any ticket price. Group discounts can only be applied to full priced theatre tickets NOT Friends discounted prices, Child or Family Tickets.


CHILDREN
For Family Shows, a child ticket is valid for children between the ages of 18 months and 15 years of age.
A Family Ticket for The Emperor's New Clothes, The Wind in the Willows, and The Lost World admits 2 adults/2 children or 1 adult/3 children.
Children under the age of 7 are not permitted to evening performances that start at 8pm.


EXCHANGES & REFUNDS
Tickets can be exchanged up to 3 days before the performance. There is a £5 administration fee & the original tickets must be returned to the theatre box office. Ticket exchange is free for Festival Friends.
All tickets are non-refundable.

In the event of bad weather a decision to cancel a performance would not normally be made until the time the performance is due to start. We are happy to report that this has occurred less than 10 times in the past 34 years, and the possibility of delaying the start or pausing a production will always be explored.
All tickets are sold subject to the Theatre's Terms and Conditions which are available from the box office or can be viewed here.


SEATING INFORMATION
There are 3 reserved seating areas, the Centre Tier on the ground closest to the stage, and the East and West seating stands. All the seats in these areas are tiered with two rows on each level in the Centre, and one row on each level in the East and West.

All seats are covered with the exception of two rows at the back of the Centre Tier. These uncovered seats are available for £1 less than the covered seating price.

Grass Areas either side of the stage are available for Classical, Jazz and Musical Entertainment Shows. Audience can bring their own chairs and rugs to sit in these areas which are uncovered and unreserved. The view may be restricted


Theatre Seating Plan
Theatre Profile
 
 
The Box Office, The Festival Theatre at Hever Castle, Hever Castle, Edenbridge, Kent. TN8 7NG | Tel: 01732 866114 | theatre@heverfestival.co.uk