How to book

How To Book

2021 TICKET BOOKING INFORMATION

PLEASE NOTE: WE RESEVE THE RIGHT TO UPDATE THE INFORMATION BELOW AS WE GET NEARER TO THE START OF THE SEASON, IN RESPONSE TO THE LATEST ADVICE ON COVID-19. Do check back here regularly for the latest update.

All tickets will be emailed to you so you can either print them off or bring them with you on your phone ready for checking as you arrive. Please call us with group bookings as we will be able to help you further.

JOINT ENTRY THEATRE AND CASTLE GARDENS TICKETS

We are delighted to be offering discounted joint tickets to our festival events and Hever Castle gardens. The joint ticket allows entry to the castle gardens during the castle opening hours on the day of the festival performance only. The discounted price is only for pre-booked tickets purchased as part of the package. Joint tickets can be purchased online or through the box office. Please note joint tickets do not include entry to the Castle, these tickets can be bought upon arrival from the castle ticket huts if required (COVID 19 restrictions allowing).

ONLINE

Go to the Performances Page for secure online booking for all Festival events, available 24 hours a day. Print off your E-tickets direct from your confirmation email or store on your phone for access on the night.

BY PHONE

Theatre Box Office 01732 866114 Telephone booking is available Monday-Friday, 10am-2pm.

IN PERSON

Due to COVID 19 restrictions we are not able to sell tickets on the door or leave tickets on the door for collection. However all events are available (if not sold out) to purchase from our website until the time the event is due to start.

BOOKING FEES

There is a booking fee of 7% of the total order value for tickets booked. For Group bookings please call the box office.

GROUP BOOKINGS

There is a discount of 10% for groups booking 20 seats or more for a single performance. Group tickets must be booked by telephone or email boxoffice@heverfestival.co.uk they cannot be booked online. Deposits will be taken and ample time (performance date permitting) will be given to pay the balance, please discuss this with the box office when booking.

Group discounts can only be applied to full priced theatre tickets not Friends discounted prices. We will be able to post your group booking tickets, please ask us before you purchase them if you would prefer us to do so.

CHILDREN

For family shows, all children over 18 months are required to have a valid ticket.

If you are booking joint Castle Gardens and theatre tickets children under 5 will only require a theatre ticket, the child ticket is valid for children between the ages of 5-17.

BOOKING CONDITIONS

No performance is guaranteed. In the event of bad weather a decision to cancel a performance would not normally be made until the time the performance is due to start. We are happy to report that this has occurred less than 10 times in the past 38 years. The possibility of delaying the start or pausing a production will always be explored.

In a ‘normal’ year all tickets are non-refundable, but tickets can be exchanged up to 3 days before the performance. There is a £5 administration fee and the original tickets must be returned to the Theatre Box Office. However, if COVID 19 restrictions require us to postpone or cancel a performance, or you are showing COVID 19 symptoms, then we will offer exchanges or refunds as necessary.

All tickets are sold subject to the Theatre’s Terms and Conditions which are available from the box office or can be viewed here.

SEATING INFORMATION

Due to the government guidelines we are restricting each venue to 50% of our capacity. This enables plenty of room to socially distance each bubble within our seating areas.

MAIN THEATRE on the Two Sister Lawn There are three reserved seating areas, the Centre Tier on the ground closest to the stage, and the East Tier and West Tier seating stands. All the seats in these areas are tiered with two rows on each level in the centre, and one row on each level in the East and West. All seats are covered, with the exception of three rows at the back of the Centre Tier. These uncovered seats are available for £1 less than the covered seating price. Grass areas either side of the stage are available for selected shows. Audience can bring their own chairs and rugs to sit in these areas which are uncovered and unreserved. The view may be restricted.

ALL OTHER VENUES are unseated and uncovered. You are welcome to sit wherever you would like and we ask you to bring your own chairs, tables, blankets cushions, umbrellas – whatever makes you comfortable but no gazebos please!

HEVER FESTIVAL THEATRE IS AN OPEN-AIR VENUE WARM CLOTHING IS ADVISED