2020 F.A.Qs

2020 F.A.Q’s

Important Information
Coronavirus (COVID-19) is an infectious disease that can result in serious and potentially fatal illness. The risk of transmission is increased where people gather together. Some people are at a higher risk than others. Although we are implementing heightened safety measures, the risk cannot be entirely eliminated and, by attending the venue, you assume all risk associated with COVID-19 (unless caused by our negligence).

Please check back here before you visit to see if any of the below guidance has changed since your initial booking was made.

At the venue you must:
– abide by all relevant government guidance
– abide by all instructions given by our staff and our signag
– maintain a distance of 2 metres where possible (and otherwise no less than 1 metre) from all other households or social bubbles on site at all times

You must not attend the venue if you:
– believe you may be infected with COVID-19
– have experienced symptoms in the last 14 days
– have been in close proximity to anyone who has experienced symptoms in the last 14 days
– have travelled outside the UK in the last 14 days
– have been instructed to self-isolate

If you are showing any of the above symptoms, please do not attend the theatre, email us with your details and we will arrange for an exchange or credit note for your tickets.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

We will collect contact data about each ticket booker in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if required, you are agreeing for us to do so by purchasing your tickets.


If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded. All tickets must be booked in advance. In order to enable safe social distancing, we are reducing our audience numbers and everyone will need to book on-line, in advance. Your ticket will be sent to you by email. You must remember to bring your ticket with you, please print them out where you can as this saves a lot of time when queuing and we do not have to get too close to you to check your tickets on your phone.

When you arrive.
You will be met in the car park by one of our staff who will check your admission tickets and direct you to a parking space. If you can do please your tickets on your dashboard, we can read them from there.

Please note we will reserve our accessible parking spaces as usual, do book these in advance where possible via boxoffice@heverfestival.co.uk

Different car parks!
As we are playing in several new areas of the site you will need to park in the correct car park. Parking staff will be on hand to direct you on the day, it also says on your ticket where to go if you want to check in advance.

Please do not arrive earlier than 6.30pm for evenings and 45 minutes before the start time for afternoon shows as this can cause congestion on the road, parking is not available until this time and no early entry will be permitted under any circumstances. There is plenty of socially distanced parking for everyone.

In the theatre
You will be asked to respect social distancing within the theatre and you may find that some paths are designated one-way to enable people to move safely around the space.

Food and drinkHot and cold drinks, ice creams, homemade cakes, sandwiches and light snacks will be available as takeaway items from the Moat Café or Guthrie Pavilion before the performance. For evenings on the Main Lawn the BBQ will be open serving, burgers and sausages and a vegetarian option.


Why are the performances not taking place in the festival theatre?
The festival theatre is currently in its winter hibernation state with the end wall in place. It is a substantial undertaking to transform the tent into the theatre we know and love, we are not in a position to undertake it this year. It is also difficult to picnic and social distance in the theatre space, besides we love the change of views, the beautiful lake and gorgeous castle, yours for the evening!

How will you maintain social distancing in the venue?
We have removed all seating and turned the auditorium into a picnic space. When you arrive follow the one-way system to the performance lawn and choose your picnic position. You will remain there in your household or social bubble for the evening, socially distanced from the other picnickers around you. Please note we will not be providing seats or rain cover. You are welcome to bring both but please do ensure you are not blocking the view of fellow audience members at any time.

What will happen if it rains?
Umbrellas are permitted on the theatre lawn, gazebos and other such structures are not permitted. Audience members are asked to ensure the view of those around is not obstructed at any time. Should it become necessary to shelter from the rain, please ensure your household or social bubble remains distanced from all others.

What additional safety measures are you taking?
We will follow government guidance at all times. Transactions will be cashless and paperless with one-way systems and enhanced cleaning processes are in place where required.

Do I need to wear a face covering?
Only if the government advises it by the date of the performance.

Are the toilets open?
Yes. As there are no intervals in our performances so we ask that you allow plenty of time before the performance to queue safely if you wish to use the facilities. Toilets will be cleaned before each audience arrive. They will not be available after the performance.

Can we book a pre-theatre supper?
Pre-theatre suppers are not available during the 2020 Bitesize Festival.

Can I bring a group?
Group bookings are not available during our Bitesize Festival.

Latecomers will be permitted where possible but will only be able to join friends if it is possible to safely reach them following the social distancing guidelines.

The routes to the theatre lawns are accessible to wheelchair users.
The theatre wheelchair and assistance from our staff are unfortunately not available this year.