Your Visit

VENUE INFORMATION

The festival is called ‘bitesize’ because, to socially distance well, we have chosen to create a smaller than usual, intimate season. Working with a handful of our favourite artists on smaller shows (with no less bite!), fewer audience members and shorter performances enabling no intervals, we’ve
pared-back. The theatre tent is not available so we have the joy of performing with a castle view and are delighted to be returning to the loggia.
We are not providing seats so do bring what you need to be comfortable on the night as long as you are not obstructing the view of those around you.
There is no weather protection for our audience this year. Umbrellas are permitted on the theatre lawn, gazebos and other such structures are not permitted. Audience members are asked to ensure the view of those around is not obstructed at any time. Should it become necessary to shelter from
the rain, please ensure your household or social bubble remains distanced from all others.

Coronavirus (COVID-19) information

Coronavirus (COVID-19) is an infectious disease that can result in serious and potentially fatal illness.
The risk of transmission is increased where people gather together. Some people are at a higher risk than others. Although we are implementing heightened safety measures, the risk cannot be entirely eliminated and, by attending the venue, you assume all risk associated with COVID-19 (unless caused by our negligence).
Please check back here before you visit to see if any of the below guidance has changed since your initial booking was made.
At the venue you must:
– abide by all relevant government guidance
– abide by all instructions given by our staff and our signage
– maintain a distance of 2 metres where possible (and otherwise no less than 1 metre) from all other households or social bubbles on site at all times
You must not attend the venue if you:
– believe you may be infected with COVID-19
– have experienced symptoms in the last 14 days
– have been in close proximity to anyone who has experienced symptoms in the last 14 days
– have travelled outside the UK in the last 14 days
– have been instructed to self-isolate
If you are showing any of the above symptoms, please do not attend the theatre, email us with your details and we will arrange for an exchange or credit note for your tickets.
Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.
We will collect contact data about each ticket booker in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.

If we are required by any COVID-19 government guidance or restrictions to cancel a performance,
tickets may be exchanged or refunded.

JOINT ENTRY THEATRE AND CASTLE GARDENS TICKETS

We are delighted to be offering discounted joint tickets to our festival events and Hever Castle gardens. The joint ticket allows entry to the castle gardens during the castle opening hours on the day of the festival performance only. The discounted price is only for pre-booked tickets purchased as part of the package. Joint tickets can be purchased online or through the box office. Please note joint tickets do not include entry to the Castle, these tickets can be bought upon arrival from the castle ticket huts if required.

GATE OPENING TIMES

Our audience is able to enter the grounds from 6.30pm for evening performances, where you may enjoy the beautiful Castle gardens and ambience by bringing a picnic, choosing to eat in the Castle restaurant or by simply wandering through the magnificent gardens. For matinée performances, you can park from 45 minutes before and gates open 30 minutes before the performance starts, and the audience may remain in the gardens after the performance until the grounds are closed for the day, usually at 6pm.

Matinée performances: Gates open half an hour before the performance starts, exit by 6pm.

Evening performances: Gates open 6.30pm for all performances.

Please do not arrive before this time as entry will not be permitted.

Please note, there is restricted space for vehicles to wait before the gates open at 6.30pm. There is plenty of parking for all once they do open, so we would be most grateful if guests could arrive from 6.30pm onwards.

PARKING

There is free and ample parking for cars and coaches, most of which provides hard standing.

Please note, no vehicles may be left in the car parks overnight.

ACCESS

Please note: The theatre wheelchair and assistance from our staff are unfortunately not available this year.

The Festival Theatre aims to provide good access for all our visitors. There is disabled parking available closer to the entrance to the Theatre, the route to the auditorium is mainly paved, without steps, and Assistance Dogs are permitted into the Theatre Auditorium.

All visitors should be aware that we are an open-air venue situated in a Grade 1 listed Garden, so certain restrictions may exist. For individual requirements please contact the Theatre Box Office.

ACCOMMODATION

There is a Five-Star rated, Luxury B&B offered in the Astor Wing of Hever Castle. For more information & details of special packages please visit www.hevercastle.co.uk or call The Astor Wing on 01732 861800.

PLEASE NOTE:

No animals are permitted into the Theatre auditorium and grass seating areas, except for Assistance Dogs No Smoking is permitted in the Theatre Auditorium at any time. Audience are politely requested to not smoke in the Grass Seating Areas once a performance has begun.

Aisles and access routes MUST be left clear at all times. Dancing is not permitted in the aisles, and this includes the walkways immediately in front of the stage; and the East and West Tiers.

HEVER FESTIVAL THEATRE IS AN OPEN-AIR VENUE WARM CLOTHING IS ADVISED