No performance is guaranteed. In the event of bad weather a decision to cancel a performance would not normally be made until the time the performance is due to start. We are happy to report that this has occurred less than 10 times in the past 38 years. The possibility of delaying the start or pausing a production will always be explored.
If really necessary tickets can be exchanged up to 5 days before the performance, however we are a tiny organisation so we are grateful for this to be in exception circumstances only. There is a £5 administration fee and the original tickets must be returned to the Theatre Box Office. However, if COVID 19 restrictions require us to postpone or cancel a performance, or you are showing COVID 19 symptoms, then we will offer exchanges or refunds as necessary.
All tickets are sold subject to the Theatre’s Terms and Conditions which are available from the box office or can be viewed here.
The Festival Theatre is a set of three open-air venues set in magical locations in the award-winning gardens of Hever Castle in Edenbridge, Kent.
The Two Sisters’ Theatre is our beloved venue on the Two Sisters’ Lawn where the seating is tiered with the vast majority of seats under seating canopies, which means if the sun doesn’t shine, you can still enjoy the spectacular setting with protection from the weather. Follow this link to the seating plan.
The other venues: the magnificent Loggia with the lake view and Anne Boleyn’s Walk ancient woodland are both uncovered and unseated. You can choose where you would like to sit and enjoy the vista from your own chairs, beanbags or blanket (we ask you to bring them with you for these venues) while you enjoy the performance truly under the stars, or the dappled sunshine under the tree canopy during the day.
Whichever of our beautiful venues you choose for an evening performance you can set-up your pre-show picnic under one of the ancient trees and admire the breath-taking views of the Hever Castle estate before making your way to our glorious venues for a night of fabulous entertainment. If you choose a daytime show you are welcome to enjoy the gardens once the performance has finished until the castle closes at 6pm or purchase a joint entry ticket so you can arrive earlier… It’s truly heaven at Hever.
JOINT ENTRY THEATRE AND CASTLE GARDENS TICKETS
We are delighted to be offering discounted joint entry tickets to our festival events and Hever Castle gardens. The joint entry ticket allows entry to the castle gardens during the castle opening hours on the day of your performance only. The discounted price is only for pre-booked tickets purchased as part of the package. Joint entry tickets can be purchased online or through the box office. Please note joint tickets do not include entry to the Castle, these tickets can be purchased upon arrival from the castle ticket huts if required.
GATE OPENING TIMES
Our audience is able to enter the grounds from 6.30pm for evening performances, where you may enjoy the beautiful Castle gardens and ambience by bringing a picnic, choosing to eat in the Castle Guthrie Pavilion or by simply wandering through the magnificent gardens.
If you choose to book pre-theatre supper, then you can arrive from 6pm onwards. There are no specific time slots for suppers, we do recommend you arrive no later than one hour before the performance start time to ensure you do not have to rush.
For matinée performances, you can park from 45 minutes before and gates open 30 minutes before the performance starts, and the audience may remain in the gardens after the performance until the grounds are closed for the day, usually at 6pm.
Matinée performances: Gates open half an hour before the performance starts, exit by 6pm.
Evening performances: Gates open 6.30pm for all performances (6pm for pre-theatre supper).
Please do not arrive before this time as entry will not be permitted.
Please note, there is restricted space for vehicles to wait before the gates open at 6.30pm. There is plenty of parking for all once they do open, so we would be most grateful if guests could arrive from 6.30pm onwards.
There is free and ample parking for cars and coaches.
If you are planning to arrive by coach please inform us in advance: email@example.com.
Please note, no vehicles may be left in the car parks overnight.
There is disabled parking available closer to the entrance to the Theatre, the route to the auditorium is mainly paved, without steps.
Only Assistance Dogs are permitted in the Theatre Auditorium. This includes all our unallocated venues, family shows and daytime events please.
All visitors should be aware that we are an open-air venue situated in a Grade 1 listed Garden, so certain restrictions may exist. For individual requirements please contact the Theatre Box Office.
Please note: The theatre no longer has a wheelchair and assistance from our staff is unfortunately no longer available.
Subject to availability, overnight accommodation might be available in Hever Castles five-star lucy Bed and breakfast, located in the Astor Wing. For further information, to check availability and to make a booking, please email firstname.lastname@example.org or call 01732 861 800.
No animals are permitted in the event areas at any time, except for Assistance Dogs.
No Smoking is permitted in the event areas.